SHIPPING POLICY

Shipping Policy – 3WOKN

Thank you for shopping with 3WOKN. Please review our shipping guidelines before placing your order.

📦 Shipping Timeline

🇮🇳 Domestic Shipping (India)

  • Standard delivery time: 7–9 business days from the date of dispatch.
  • Business days do not include Sundays or public holidays.

🌍 International Shipping

  • Standard delivery time: 12–15 business days.
  • Fast Shipping option is available for an additional fee (charges depend on destination & courier availability).

🚚 Dispatch Timeline

  • Orders are processed and dispatched within 48–72 hours after successful payment.
  • During peak seasons (festivals, sales, public holidays), dispatch may take slightly longer.

⌛ Possible Delays

Shipping timelines may be affected due to:

  • Festivals / national holidays
  • Weather disruptions
  • Emergency situations
  • Political events
  • Courier operational delays
  • Customs clearance (for international orders)

Please consider only business days when estimating delivery.
Such delays are normal and should not be taken as service issues.

🔍 Tracking Your Order

  • Once your order is dispatched, you will receive a tracking link via SMS/Email/WhatsApp.
  • Tracking updates may take 24–48 hours to reflect on the courier website.

🌐 International Customs & Additional Charges

For all international shipments:

  • Buyers are responsible for any customs duties, import taxes, or clearance fees imposed by their country.
  • Delays caused due to customs verification or inspection are not under our control.
  • Hidden or unexpected charges (if applicable) must be paid by the customer.

📭 Lost, Delayed, or Returned Packages

Lost Packages

  • If the package is marked lost by the courier, we will provide reshipment or an appropriate resolution.
  • A detailed verification with the courier company may take 5–7 business days.

Delayed Packages

  • Minor delays are normal, especially during busy seasons.
  • We request customers to wait until the courier completes its investigation.
  • Returned-to-Sender Packages

This may happen if:

  • Wrong address was provided
  • Customer unavailable during delivery attempts
  • Customs duties were unpaid (international orders)

In such cases:

  • Reshipping charges must be paid by the customer.

📬 Address Accuracy

Customers must provide a complete and correct address.
3WOKN is not responsible for delays or non-delivery due to incorrect or incomplete shipping details.

📑 Final Note

We work with trusted courier partners to ensure safe and timely delivery.
Our goal is to deliver your therapeutic footwear with care and accuracy, no matter where you are.